Privacy Policy

What this policy covers

This Privacy Policy explains how GenService Pro collects, uses, stores, and discloses information when businesses use the GenService Pro website, self-serve checkout, and application.

Service-data retention, backup posture, and customer workspace handling are also described in the Data Policy, which works alongside this privacy notice.

Information we collect

• Account and organization details such as names, email addresses, company names, and user roles.
• Operational data entered into the service, including customers, generators, appointments, service records, invoices, quotes, notes, and uploads.
• Subscription and billing metadata needed to provision service and manage paid plans, including billing-provider customer and subscription references.
• Technical and diagnostic data such as browser metadata, authentication events, platform health information, and error reports.
• Marketing measurement data from the public website and self-serve checkout, such as approved campaign or click identifiers, page and checkout interactions, verified registration or trial-start status, IP address, and browser user agent.
• Local browser storage used to support sign-in state, installable web app behavior, and offline-safe technician workflows.

How we use information

• Operate, secure, and improve the GenService Pro application and landing experience.
• Provision organizations, authenticate users, and enforce plan entitlements and role-based access.
• Process subscriptions, support billing operations, and provide customer support.
• Diagnose outages, prevent abuse, investigate errors, and maintain product reliability.
• Measure marketing performance and understand whether website visits and checkout activity lead to verified registrations or trial starts.

How information is shared

We share information only as needed to run the service, including with cloud infrastructure providers, object storage providers, payment processors used for our subscription billing or optional customer-payment features you enable, and optional integration providers you choose to connect. We may also disclose information when required by law, to enforce our terms, or to protect users, customers, or the service.

After you choose “Allow measurement,” the public marketing page loads the Google tag for Google Analytics and Ads measurement. Google may process a query-free page location, an origin-only referrer, approved campaign identifiers, page and checkout interactions, IP address, and browser user agent. We keep Google's ad-user-data and ad-personalization consent signals denied. No third-party measurement script runs on the authenticated app-origin Stripe success page.

We separately use Meta's Conversions API for limited, server-side marketing measurement after a successful self-serve checkout. Meta may process approved campaign or click identifiers, IP address, browser user agent, and verified registration or trial-start events. We do not use the Meta Pixel on the public checkout page. We do not send operational customer records through this conversion reporting, and we do not send names, email addresses, phone numbers, passwords, or authentication tokens to Meta.

Storage, security, and retention

GenService Pro uses role-based access controls, encrypted transport, and cloud-backed object storage for uploads. No system is perfectly secure, but we use reasonable administrative and technical safeguards designed for a business operations platform.

We retain customer data while an account is active and for a limited period after cancellation. When a subscription is canceled, operational data may remain available for up to 30 days before scheduled cleanup runs, unless a longer retention period is required by law, fraud prevention, dispute resolution, or a separate written agreement.

Customers remain responsible for exporting and keeping independent copies of business-critical operational records. Platform backups, where maintained, are used for service continuity and disaster recovery rather than guaranteed customer archival or restore services.

Your choices

Account owners can review and update most business information from inside the application. For privacy requests, data export, or deletion questions, contact support@genservicepro.com.

Marketing measurement is disabled on the public website until you choose “Allow measurement.” Choosing “Essential only” before measurement is enabled prevents the Google tag from loading; choosing it later sends a denied consent update and stops our page from recording new Google measurement events. It also clears stored campaign attribution and prevents a self-serve checkout from being queued for server-side Meta conversion reporting. We store your choice in your browser so we can honor it across visits and open tabs, retain approved campaign attribution there for no more than 90 days, and remove the browser match context from our delivery queue after Meta accepts the event. Your current choice applies to future checkout submissions; if you already submitted a checkout while measurement was allowed, its verified conversion may still be processed using the choice recorded with that submission. You can reopen the control using “Privacy choices” in the homepage footer. Browser privacy settings, cookie controls, and content-blocking tools may provide additional controls. You can also contact support@genservicepro.com with questions about marketing measurement or your available privacy choices.

Updates

We may update this policy as the product, infrastructure, or legal requirements change. Material updates will be posted on this page with a revised effective date.