Terms of Use

Agreement scope

These Terms of Use govern access to the GenService Pro website, self-serve checkout, and software service. If you sign a separate order form, statement of work, or master services agreement with GenService Pro, that signed agreement controls to the extent of any conflict.

Business use

GenService Pro is offered for business and commercial use by generator service organizations and their authorized users. You are responsible for the activity of users you invite into your workspace and for keeping credentials secure.

Subscriptions and billing

Pricing, included seats, trial availability, billing interval, and plan availability are presented during checkout or in a written order. Paid subscriptions may renew automatically unless canceled before the next renewal date, subject to the checkout flow or your written agreement.

If a subscription is canceled, GenService Pro may retain operational data for up to 30 days before scheduled cleanup, unless a different retention term applies under law or a separate written agreement.

Acceptable use

• Do not use the service to violate law, infringe rights, or interfere with the platform or other customers.
• Do not attempt to bypass access controls, reverse engineer restricted service components, or probe the system for unauthorized access.
• Do not upload malicious content, credential-harvesting material, or content you do not have the right to use.

Customer data

You retain responsibility for the business data you and your users submit to the service. You represent that you have the rights and permissions needed to process that data through GenService Pro and any integrations you enable.

Availability and changes

We work to keep the service available and reliable, but we do not promise uninterrupted or error-free operation. We may update, improve, or modify features, pricing, and supporting infrastructure over time.

Intellectual property

GenService Pro and its software, branding, and service materials remain the property of GenService Pro and its licensors. These terms grant a limited, non-exclusive right to use the service during an active subscription or authorized evaluation period.

Disclaimers and liability

The service is provided on an as-available basis, except to the extent otherwise stated in a signed agreement. To the maximum extent permitted by law, GenService Pro is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.

Contact

Questions about these terms can be sent to support@genservicepro.com.